Enlightener Fulfillment Policy
This Fulfillment Policy explains how Natalia Rose Institute processes, ships, and supports orders for the Enlightener, replacement parts, accessories, and related products.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received.
Processing times may vary during holidays, product launches, or periods of high demand.
Shipping
We ship domestically and internationally where available.
Shipping timeframes are estimates only and may vary depending on the destination, customs processing, weather, carrier delays, or other circumstances beyond our control.
Shipping charges are calculated at checkout unless otherwise stated.
International Orders
Customers are responsible for any applicable import duties, customs charges, VAT, taxes, brokerage fees, or other government-imposed charges required by their country.
Natalia Rose Institute is not responsible for delays caused by customs authorities or import processing.
Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Orders returned due to an incorrect or incomplete address may incur additional shipping charges for reshipment.
Delivery
Risk of loss transfers to the customer once the shipment has been delivered to the carrier.
Please inspect your package promptly upon delivery.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery.
Whenever possible, include:
photographs of the packaging;
photographs of the product;
your order number; and
a description of the issue.
We will work with you to resolve the matter as quickly as possible.
Replacement Parts & Accessories
Replacement parts and accessories are supplied for use with the Enlightener.
Customers are responsible for ensuring they purchase the correct replacement component.
If you are unsure which part you need, please contact us before placing your order.
Setup & Support
Where applicable, setup guidance, instructional materials, or setup consultations may be provided as part of your purchase.
Customers are responsible for following all instructions provided.
Returns
Due to the hygienic nature of the Enlightener and its components, we are unable to accept returns once an order has been delivered.
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery so we can promptly assist you with a replacement or resolution.
Warranty
Any applicable warranty information will be provided with the product where applicable.
This policy does not extend warranties beyond those expressly provided by Natalia Rose Institute.
Product Use
The Enlightener is intended for personal use only and should be used in accordance with the instructional materials provided. Customers are responsible for following all setup, usage, cleaning, and maintenance instructions.
Contact Us
For shipping, product, or order support, please contact: